You may choose to return products delivered to you. If the delivered product does not meet your expectations, you may return it to us within 14 days of delivery. As indicated elsewhere, products ordered especially for the customer may not be returned.

If there is a defect in a product delivered to you, you must report this to us within 7 days of delivery, in writing and with a clear description of the complaint. We will then seek a suitable solution in consultation with you.

For the return of ordered products, the deadline of 14 days after delivery applies in either case. We can only accept returns of products we receive in an undamaged condition. Please make sure to use appropriate packaging when returning a product. In every case, do not forget to enclose your invoice. 

You can ship returns to:

NAi Boekverkopers/Booksellers
c/o returns
Museumpark 25
3015 CB Rotterdam
The Netherlands

Once we receive the return package, we will ensure the invoice payment amount is credited back to your bank account. The costs of return shipping are entirely your responsibility and will not be reimbursed.

Returns and/or exchanges may also be effected in our shop at Het Nieuwe Instituut.


Download the Model withdrawal form